FAQs

Where do I get the app?

You can find the hangTag app in the Google Play Store and the iTunes App Store.

Which phones does the app work with?

hangTag is available for Android (version 19 and later), and iOS (version 9.1 and later).

Why do I have to provide my license plate?

Your license plate is used to verify your vehicle as having an active hangTag session on some parking facilities. Your license plate and your phone number are two ways we identify you.

Why do I have to provide my credit card?

hangTag provides an easy way for you to pay for parking and your credit card details are retained in order to apply the parking charge. Don’t worry, your credit card information is held securely.

Why is a $25 or $50 charge appearing online on my credit card, when the parking fee is much less?

The $25 or $50 charge to your credit card is a pre-authorization only. The pre-authorization allows us to open the parking session, and for you to potentially extend the session before the transaction is closed off. The amount billed to your credit card will be the amount of the parking charge only, and the preauthorized amount will be cleared and will not appear on your credit card statement, Depending upon your particular bank the preauthorization may appear when you check your account online for up to a day or so, even after the transaction is settled. Pre-authorizations are common when using a credit card to start a service when the final charge is as yet unknown; examples would be filling at a gas station, renting a car or equipment, or staying at a hotel.

My Visa or Mastercard Debit card is not accepted. Why is that?

At the current time hangTag only accepts Visa, MasterCard or AMEX credit cards. Bear with us though, we are working to change that to add Visa and MasterCard debit cards.

Can I have more than one license plate entered?

You can add up to four license plates in your account profile, and can change these at any time. If you have four already in the system, and wish to initiate a parking session with a fifth vehicle, just swap out that license plate for one of the four you have in your profile.

Can I have more than one credit card entered?

You can add multiple credit cards. Add a personal card and a business card to easily manage expenses. Just select the correct card to be billed when initiating a parking session.

Can I extend my parking session, without going back to my car?

Of course! You can extend from anywhere and at any time while the session is active. Just view the active session, and press ‘extend’ to select more time.

Can I buy parking in advance?

hangTag is intended to allow you to pay for parking when you arrive at the parking lot and have found an empty space. It is possible to initiate a parking session before you arrive, but there will be no assurance that a spot will be available. If you are unsure that a parking space will be available, and don’t want to risk waiting for one to open up, only initiate a parking session when you are parked safely in the lot.

What if I entered the wrong time, started the transaction on the wrong lot, or, I started a session with the wrong license plate?

Just let us know using any of the contact methods here and we’ll fix it for you.

Can I stop a session or cancel a session?

You cannot stop or cancel a session once it has started, but if you have made a mistake, let us know and we’ll do what we can to make it right.

How do I delete my account?

You can always change your profile information, change or remove credit cards and licence plates at any time through the app, but if you want to permanently deactivate your account, just email us at support@hangtag.io with your name and phone number and we’ll deactivate your account.

I didn't get a notification that my session was going to expire

If you are not receiving notifications, please check your phone setting to ensure you are allowing notifications from hangTag on your device. If you are still not getting a expiry notification, please let us know.

Can I add another phone to my account?

Each account is unique to a phone and it is not possible to add a second phone to that account. If you have a second phone, create a new account for that phone, you can use the same email address and credit cards on different accounts, but each phone needs its own account.

What if I change my phone?

If you change your phone, taking your current phone number to a new device, simply download the hangTag app on your new device, log in, and we’ll send you a code to verify the device.

Can I change the phone number associated with my account?

Yes you can. On the rare occasion (up to once per year) that you actually change your phone number, log in to your account using the “I’ve changed my phone number” option, we’ll verify the new number and you’ll be good to go. Note, if you have changed your phone number more than once in the last year, your need to contact us to make the change.

Can I park more than one car on a lot?

You cannot have more than one active session on a single lot at any time (i.e. two cars parked in the same lot). You can have multiple active sessions on different lots (i.e. two cars parked on different lots).

Why are the rates different on the app to those posted at the lot?

Most of the time you will find rates on the app are the same as those posted at the lot, but the hangTag app allows more flexible and friendly rates than are possible through other payment methods and occasionally you may find a discrepancy. If ever you are unhappy with a rate disparity between what you are paying though the app versus what is posted at the lot, please let us know.

How do I get a receipt?

From the ‘Your Account’ page, view your Purchase History, select a month, and hit the mail icon at top left. A transaction report for that month will be sent by email.

Get Going With hangTag™

Make parking better with hangTag™, your personal parking meter.
Download the app now from Google Play and the iOS App Store.

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